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Vertical AI · Hair replacement · Pro

Never forget a client detail again.

The Hair Concierge Pro is a mobile-first assistant built for one trade. Speak a messy note between clients. It becomes structured client memory — specs, sensitivities, preferences, reorder timing — and hands you the follow-up before you would have remembered to ask for it.

Piloting now with a small group of hair replacement professionals

A hair replacement specialist checking her phone at her chairside station between clients, a hair system on a block behind her.

Captured 11:04 · saved 11:05

“Swapped Maya to Swiss lace, gentle bond only, get the reorder in six weeks before she travels.”

7 facts 3 actions

2 min

From a spoken note to a complete client profile.

2 taps

From any screen to the client in the chair.

Zero

Messages or orders sent without you approving them first.

One trade

Built only for hair replacement — not general salon software.

The problem

Your best work depends on details that live nowhere in particular.

Specs in a notebook. Sensitivities in your head. Reorder timing in a text thread. Personal context you only remember because you happened to be there. One busy week and the thread drops — and in this trade a dropped thread costs a reorder, a refit, or a client's confidence.

TodayScattered
Notebook“Maya — lace? 14x10, ask about front”
Texts“hey is my order in yet?” — 3 weeks ago
Sheetorders_2026_FINAL_v3.xlsx
MemoryAdhesive sensitivity — mentioned once, in March
NowhereDaughter's wedding in the spring
With The Hair Concierge ProOne record
Base
Swiss lace front · poly perimeter
Spec
14"×10" · #4/27 · medium-light
Sensitivity
Gentle bond only — no front tape
Cycle
6 weeks · next window 22 Sep
Personal
Daughter's wedding — spring
Source
Voice note, 12 Aug · approved by you

How it works

Three steps. The whole product is this loop.

Everything else is built around it. Capture what happened, check what the assistant understood, approve what happens next. You stay in the decision seat the entire time.

01

Capture it while it's still in your head

Talk, or type. Between clients, in the car, at the end of the day. No forms, no fields, no correct order to say things in.

02

Check what it understood

Structured facts, each one editable, each one showing how sure it is. Anything ambiguous gets flagged as a question rather than saved as a fact.

03

Approve what happens next

A reorder window. A check-in. A prep note on tomorrow's first client. It waits for you at the moment it matters, not in an inbox you never open.

The product

Everything a hair replacement pro keeps in their head.

Not a CRM with a hair module bolted on. Every screen assumes bases, densities, bonds, cycles and refits — because that is the only work it was built for.

Client memory

The whole client, on one screen, before you say hello

Base and spec, attachment preference, what irritated them last time, what they told you about their life. Every important fact carries its source, so you can see where it came from and when it changed.

  • Full spec history — you can see what the base was six months ago
  • Sensitivities surface as warnings, not as a note you have to find
  • Search by name, appointment, status or recent activity
  • Sensitive notes visible only to the roles you allow
Reorder intelligence

The reorder that pays for the subscription

It watches each client's actual cycle — not a generic 8 weeks — and opens the window early enough to absorb lead time. Then it drafts the order from the last approved spec so you are editing, not rebuilding.

  • Prompts explain themselves: here is why this client, here is why now
  • Drafts pull the last approved base, size, colour, curl and quantity
  • Approve, modify or dismiss — nothing is ever ordered automatically
  • Works with your existing supplier before any integration exists
Follow-up & reminders

The check-in you meant to send on Tuesday

Prep reminders, maintenance follow-ups, post-service check-ins. Each one comes with a draft written from that client's actual history — in your register, not a template's. You read it, change it, send it.

  • Every draft shows recipient, channel and full text before sending
  • Throttling rules stop a client hearing from you three times in a week
  • Snooze, edit, reassign or complete — never a dead end
  • Create a reminder from a note without leaving the note
Consultation support

A second opinion that knows the trade — and this client

Ask it why a lace is lifting, how to talk a nervous first-timer through density, or which bond survives a humid August. Answers cite what kind of source they came from, and defer to you when the client's own record says be careful.

  • Sources are labelled: expert-reviewed, manufacturer, or your own playbook
  • Risky answers carry caveats instead of false confidence
  • Cross-checks the client record before recommending a product change
  • Flag a gap and it becomes a knowledge item, not a shrug

For salon owners

The floor, the queue and the money — on one screen.

Chairside work belongs on a phone. Oversight belongs on a desk. The control room shows you what is prepped, what is overdue, what is waiting on approval and whether the habit is actually forming across your team.

Why this, why us

Generic AI doesn't know a lace front from a poly base.
Salon software doesn't know why the timing matters.

The Hair Concierge Pro is being built inside a working hair replacement business, alongside the professionals who do this every day. The data model knows bases and bonds. The knowledge layer is reviewed by people who have fixed the problem in front of a real client.

Close view of a hand ventilating hair into a fine lace base on a canvas block, with clips and a measuring tape on the bench.

Trust

It helps. It does not take over.

Your clients tell you things they don't tell many people. That is the whole relationship. Every design decision here protects it.

Approval before anything costly

No order placed, no client message sent, no important record changed without you seeing it first and saying yes.

Nothing hidden

You see what was extracted and why it is asking. When it isn't sure, it says so instead of guessing quietly.

Scoped by role

Owner, manager, stylist, front desk. Sensitive notes and client-facing actions only reach the roles you allow.

Private on the lock screen

Notifications never expose client detail on a phone lying face-up at a shared station.

Audited

Important actions are logged with who did what and when — including what the assistant proposed and what you approved.

Yours to take

Consent is explicit, export is one action, and deletion actually deletes. Your client memory is not held hostage.

Who it's for

Built for the chair, the bench and the back office.

One shared client record, four different jobs. Everyone sees what their role needs and nothing it shouldn't.

Solo professional

A second brain and a back office

You are the technician, the admin and the reorder desk. This carries the parts that don't need you.

Stylist / technician

Chairside memory, one hand

Prep notes, preferences and care alerts before the client sits down. Capture what happened before you forget it.

Owner / manager

Proof the habit is forming

Overdue follow-ups, open reorder windows, team task status and whether any of it is actually saving hours.

Front desk

Answers without interrupting the floor

Instant client lookup, intake, reminders and message drafts routed to the right person.

Questions

The things people actually ask first.

Is this salon management software?

No. It does not do booking, payroll, accounting or point of sale, and it is not trying to replace the systems you already run those on. It does one thing: it remembers your clients properly and tells you what to do next. If you want a scheduling system, buy a scheduling system.

Will the AI message my clients on its own?

Never. Client-facing messages, order drafts and important record changes are all held for your approval. You see the recipient, the channel and the exact text before anything leaves. The product is designed to become trusted memory first — automation only follows trust, and only where you switch it on.

What happens when it gets a detail wrong?

You catch it before it is saved. Every capture goes through a review screen where each extracted fact is editable and shows how confident the assistant is. Anything ambiguous is raised as a question rather than written in as fact. Important facts also keep their source, so you can see which note a detail came from and when it changed.

Do I have to type everything in?

No — that is the whole point. You speak a messy note the way you would tell a colleague what happened, in any order, and the assistant does the structuring. Typing is there when the room is loud or you would rather not talk out loud.

Does it work for a team, or just solo?

Both. Records are scoped to your salon account with roles for owner, manager, stylist and front desk. Sensitive notes and client-facing actions are restricted by role, important actions are audited, and the desktop control room gives an owner the floor view without digging through reports.

What about my client data?

It is yours. Consent is explicit, export is a single action, deletion actually deletes, and notifications are designed not to leak client detail onto a lock screen at a shared station. Nothing is scoped outside your own account.

What does it cost?

Pricing is being set with the first pilot partners rather than guessed at in advance, so early access slots do not require a card. If you join a pilot you will know exactly what the tiers look like before anything is charged.

When can I actually use it?

The core loop — capture, structured memory, follow-up and reorder prompts — is in build now with a small private pilot group. Request a slot and we will tell you honestly where it is and whether your setup is a good fit for this stage.

Early access

We're looking for a handful of difficult clients.

Specifically: hair replacement professionals with real recurring clients, real reorder chaos and strong opinions about what a tool like this should never do. Pilot partners help shape the product and set the pricing.

Request an early access slot

Tell us how you work today and how many hair replacement clients you look after. We read every one and reply personally.

Request early access
  • No card, no commitment — pilot pricing is being set with partners
  • We help you bring your existing client records across
  • Export or delete everything, any time you want